Satisfaction Guarantee

Our desire is for you to have a portrait of your family: A significant, substantive, evocative reminder for generations of the love you have for one another today. Until you have that and are happy with it, we haven’t met our goal.

Neither partner of Lord & Darling Portraits accepts failure as a satisfactory option, so we will work hard to create a work of art that you are happy with. This may include offering additional photography sessions at no additional cost to you.

Defect Warranty

If your portrait reveals a defect stemming from our production or framing errors within one year of delivery, we will replace it free of charge, with return of the defective portrait. This warranty only applies to portraits framed by Lord & Darling Portraits and still in the original frame.

Damage Warranty

If your portrait is accidentally damaged in any way within one year of delivery, we will replace it at a special 50% reduced rate, with exchange of the damaged portrait. This warranty only applies to portraits framed by Lord & Darling Portraits and still in the original frame.